Delivery is done within one week after ordering in India and couple of weeks for abroad, depends upon the shipping service you choose.
Delivery is done within one week of business days. We value our customer’s time and we value their wait for arriving of order.
GST will be applied to orders dispatched within India – for product (s) on which GST is applicable. All our prices are inclusive of GST.
The delivery time will depend primarily on two factors: item availability and shipping service.
Unless otherwise noted, all items available for purchase on the website are in stock , as each craftsman and artisan’s process is unique, shipping times may vary.
Some items carry a special delivery time-frame that may differ from that of other items.
If your product carries a special delivery time-frame, you will be notified through email. However, in certain extraordinary cases beyond our control, if we determine that we will not be able to deliver an order within the promised time-frame, we will immediately contact you via email with a new time-frame for delivery.
Since we source our products from artisans, Master Craftsmen across the length and breadth of India, shipping times may vary significantly for some products. However, we will endeavor to get your products to you as soon as possible!
Our shipping partners USPS and IndiaPost ship products, Monday through Saturday between 9 AM to 7 PM IST and the shipping time does not include public holidays in India and Sundays. Delivery time is also subject to factors such as strikes or transport delays due to bad weather by our shipping partners or caused by destination customs clearance processes, which are beyond our control.
As soon as your order ships, you will also be sent Shipping Tracking Information, using which you can also track your shipment.
We take great care in delivering your products to you through our internationally reputed shipping partners.
Customs duties and taxes, assessed by the custom authorities, if any, will have to be borne by the customer according to the laws of the land and these should be paid by the customer himself at the time of delivery. We are not responsible for any delays caused by destination customs clearance processes.
If you fail to receive an item shipped to you on account of providing inadequate or inaccurate shipping address or your non-availability at the address provided, the transaction will be cancelled and the item will be returned to the seller and the Company and the seller will be entitled to recover reasonable compensation for services provided and costs incurred for handling, couriering, processing your order and any other services provided to you – the remainder amount post such deductions shall be returned to you. Such an error may include, but is not limited to; invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits.
If any of our products are delivered in a damaged condition, please do get in touch with us informing us about such products, along with photos of the damaged products, within 48 hours of delivery of such a product, as per the terms & conditions set in our refund policy.
Updated March 2021