Returns and Refunds
Karigar always make sure that their customer should be satisfied with the traditional handmade product quality and if unfortunately they are not, then here we are to help you!
Returns & Exchanges
We want you to feel confident in your purchase! Our Customer Service team is eager to answer your questions; you can whatsapp or email: +79522837179 or [email protected]
Before you return a www.karigarofficial.com product, please take a moment to understand how our products are made.
All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other. Since each product is handcrafted and unique in its own way, an irregular weave or print or a stitch shall not be considered as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.
In spite of these variables, Karigarofficial stands behind the quality of our products and, if there are any other cases, where you are unsatisfied by the product delivered to you, please communicate to us the reason for your dissatisfaction within 48 hours of receiving the product, and we shall endeavor to answer your complaints at the earliest, and, if required, provide you a refund on any such product. However, Karigarofficial reserves the right to provide refunds to customers on complaints, which do not come under the criteria for refunds listed further down below.
Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you.
Need to return your Karigarofficial purchase or gift?
All returns must be received within 7 days of purchase.Using the shipping carrier most convenient to you, please return the package within 7 days from receipt of the product to the following address:
Attn: 7, shri ram colony 2, siddarth nagar, Malviya nagar, Jaipur, PA 302017
Make sure to include:
- Your contact information: name, address, phone number, and email
- The purchase/gift receipt or packing slip
NOTE: AT FIRST MAIL US YOUR QUERY REGARDING PRODUCT AND THEN WE CAN MOVE FORWARD WITH THE EXCHANGE AND RETURN PROCESS.
How you’ll receive your refund:
Purchases: Website’s orders returned to our place as mentioned above, we will issue a credit to your original form of payment for the original transaction, including the cost of the item. 30% of the total amount would be deducted in form of handling, couriering, processing your order and any other services provided to you and tax as provided and paid by Karigarofficial respectively.
*If the item is damaged in return transit back to our place, a refund will not be issued.
- Genuine sizing issues – only for unused garments with tags. Please review our size guides carefully before making your purchase.
- Genuine quality issues – please provide us the details of the issues in quality in your first communication to us.
- Packages lost in transit
- In case www.karigarofficial.com discovers any mispricing in its online catalog and the price charged to you is higher than the actual price
- In case www.karigarofficial.com discovers that a wrong item has been shipped to you.
What if your item arrives to you damaged?
We’ll work with you to replace it as quickly as possible!
Please send us a picture of the damaged item(s), along with your order number to: [email protected] within 48 hours of receiving your order, otherwise returns will not be entertained.
If return parameters listed above are not adhered to or you attempt to return an item that is not eligible for return, we will not be able to issue you a refund or a credit.
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase or gift, under certain circumstances, you can return / exchange the product within 7 days from date of delivery, but under the condition that www.karigarofficial.com customer service is intimated by email or otherwise within 48 hours of delivery of the goods to your address.
Strictly, no refunds will be given in the following cases:
- In case of minor design and color variations. With handloom products there will always be some variation between products
- Incorrect or outdated delivery address provided by the customer
- Incorrect address format including any form of a PO Box address
- On three failed delivery attempts by the courier
- If the package is refused by recipient
- If the products returned are in a used or damaged condition
Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at our above-mentioned return location.
No refunds will be provided if the Karigarofficial customer service is not intimated by email or otherwise within 48 hours of delivery of the goods to your address about the customer’s desire to seek a refund/replacement. Further, no refunds will be available if the product is returned to our above address after the 7-day returns period has expired.
Please ensure that the returned product must be unused, unworn, unwashed, undamaged and is in a saleable condition.
We request you to maintain the original packaging of the items to be returned, including the Karigarofficial tag if any.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
After the receipt of item(s), your request for refunds would be processed. Upon receipt of your refund/return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any.
In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
For Credit Card / Debit Card / Net banking or PayPal Transactions:
Upon receipt of your refund / return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any. As the charge on your credit card / PayPal account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods (including taxes, and delivery charges on the original purchase) to the credit / debit card used for the online transaction.
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.
Updated Sept 2019