INSPECTON ON DELIVERY, CLICKING PICTURES AND MAKING AN UNBOXING VIDEO
Our freight delivery charges include insurance, residential lift gate delivery to your home, and contact from the shipping company prior to delivery to set up a day and time frame when you will be home for delivery. Please inspect the crate upon delivery and note any damages on the delivery receipt given by the driver. If damages are not noted on the delivery receipt, we will be unable to file an insurance claim.
If the delivery driveway has any obstacles that may prevent the truck from making the delivery, please inform us before shipping so we can find a suitable freight company that can handle the obstacles. If the freight company is unable to deliver the statue due to unforeseen circumstances and we were not notified beforehand, the customer must bear the charges of the redelivery expenses.
Please note that freight companies do not deliver any freight to the inside of your home. They will deliver the crate to your Home and then move it anywhere within reason in your home. If you require delivery to your garage, please inform us so we can make arrangements. There is usually an inside delivery charge of around $75.
Upon delivery, it is essential to check over the crate for any damages that may have occurred during shipping. Freight companies do not honor insurance claims if you do not note any irregularities when accepting the delivery. If you notice any damages or irregularities, please note them on the delivery receipt. If the crate arrives damaged and you can see the statue is damaged inside, please refuse the freight and contact us immediately.
KARIGAROFFICIAL and the freight company making the delivery are not responsible for unpacking the statue and placing it in your home or yard. We recommend speaking with your general contractor, landscaper, or hiring day laborers to assist you with the installation.
Tracking numbers will be provided via email once your order has been picked up by either SHIPROCKET or Airstar Carriers.
We take great care in shipping and packing each sculpture using Liquid custom foam and 9 Ply corrugated cardboard boxes for all SHIPROCKET deliveries. For all freight deliveries, a custom wooden box is built to fit the individual sculpture dimensions, and wooden braces are used to ensure that the piece does not move during the shipping process. Handling and packaging are included in the shipping price for both SHIPROCKET and Freight delivery charges.
KARIGAROFFICIAL packs each sculpture with care and ships each package with full insurance. In the event of damage during shipping, please notify us immediately and save all packaging materials for inspection by the shipping company. Without the original packing materials, we will be unable to make a claim with SHIPROCKET.